Terms of Use

Last updated: 27 February 2026

1. Acceptance of terms

By downloading, installing, or using ComplyWithMe ("the App"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the App. These terms constitute a legally binding agreement between you and ComplyWithMe.

2. Description of service

ComplyWithMe is a compliance management application for private residential landlords in England and Wales, designed to help you keep on top of your statutory obligations across your properties. The App provides tools including:

• A record of your properties, tenancies and compliance evidence
• Tracking for gas safety, electrical (EICR), EPC, deposit protection, Right to Rent and licensing
• Deadline reminders scheduled ahead of each statutory due date
• A Compliance Score that highlights where action is needed before you take possession
• Guided journeys for possession, rent increases and arrears
• A handoff to BundleCreator to build a court-ready possession bundle

3. User responsibilities

You are responsible for:

• Ensuring the accuracy of data you enter into the App
• Maintaining the security of your device and App data
• Using the App in compliance with all applicable laws and regulations
• Not relying solely on the App for regulatory compliance decisions
• Seeking professional advice on your specific circumstances where needed

4. Disclaimer of professional advice

The App is a compliance management tool and does not constitute legal advice. The information and guidance provided by the App are intended as general information only and should not be treated as a substitute for professional advice from a qualified solicitor or other adviser on your specific circumstances.

While we strive to keep the App's compliance content accurate and up to date with current UK regulations, we cannot guarantee that all information is complete, current, or applicable to your specific circumstances.

5. Third-party services

The App uses a small number of third-party services to function. These include:

• Clerk, for secure sign-in and account management
• Stripe and your app store, for subscription payments
• BundleCreator, which the App can open in your browser to build a court-ready possession bundle

Each provider processes only the data needed for its purpose, under its own terms and privacy policy. The App does not use any third-party artificial intelligence service, and your property and tenancy records are not sent to any AI provider. See our Privacy Policy for full details on data handling.

6. Data and storage

The majority of your compliance data is stored locally on your device. You are responsible for backing up your data. If you delete the App or clear its data, your locally stored compliance records will be permanently lost. Please refer to our Privacy Policy for full details on data handling.

7. The 72-hour Taster & free tier

1. The 72-Hour Taster: upon registration, you are granted a one-time, 72-hour period of full access to our premium compliance tools (the "Taster"). No credit card or payment details are required to activate this Taster.
2. Permanent free tier: upon the expiration of the 72-hour Taster, your account will automatically downgrade to our permanent free tier (with limited features as detailed on our Pricing page). You will not be charged.
3. Web-only subscriptions: upgrades to premium subscriptions are available exclusively via our website and processed securely by Stripe. We do not offer or process in-app purchases.

8. Subscription, payment and renewals

Current prices and plan options are shown on complywithme.co at the point of purchase. By subscribing to a paid plan, you agree to the following:

• You subscribe on complywithme.co, where payment is processed securely by Stripe (you can pay by card or Apple Pay / Google Pay on the web). There is no purchase inside the app.
• ComplyWithMe and BundleCreator are separate products with separate subscriptions, bought separately; your ComplyWithMe subscription unlocks the ComplyWithMe apps when you sign in with the same account.
• Your subscription renews automatically unless cancelled before the end of the current billing period. For annual plans, we send you a reminder before each renewal, in line with the Digital Markets, Competition and Consumers Act 2024. You can cancel at any time at complywithme.co with effect from the end of the current period.

We may change subscription prices from time to time. Any change takes effect at the start of the next billing period. If you do not agree to a change, you may cancel before it takes effect.

Cancellation and refunds are governed by our Cancellation & Refunds policy, including the 14-day cooling-off right on your first purchase.

9. Intellectual property

All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, and software, are the property of ComplyWithMe and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the App without prior written consent.

10. Limitation of liability

To the maximum extent permitted by applicable law, ComplyWithMe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of business, revenue, or profits
• Regulatory fines or penalties
• The outcome of any possession claim, tenancy dispute or regulatory action
• Loss of data or business interruption

1. For business users: our total liability to you in contract, tort (including negligence), or otherwise arising under or in connection with these Terms shall be strictly capped at the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
2. For consumer users: our total liability to you for any loss or damage that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill is capped at the greater of: (a) £250, or (b) the total fees paid by you to us in the twelve (12) months preceding the claim.
3. Carve-outs (absolute): nothing in these Terms shall limit or exclude our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by English law.

The App is provided "as is" and "as available" without warranties of any kind, either express or implied.

11. Indemnity (business users only)

If you are using the Services in the course of a business, trade, or profession, you agree to fully indemnify and hold Steleo harmless from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (i) your breach of these Terms; (ii) your breach of our Acceptable Use Policy; or (iii) any third-party claims (including from tenants or local authorities) arising from your management of your properties or tenancies using our Services. This clause does not apply to consumers.

12. Modifications to terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting within the App. Your continued use of the App after any changes constitutes acceptance of the revised terms. We will update the "Last updated" date at the top of this page when changes are made.

13. Governing law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. If you use the Services in the course of a business, trade or profession, the courts of England and Wales have exclusive jurisdiction over any dispute. If you are a consumer, the courts of England and Wales have non-exclusive jurisdiction — if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. We do not require arbitration, and nothing in these Terms restricts your right to bring a claim in the small claims court.

14. Termination

You may stop using the App at any time by uninstalling it from your device. We reserve the right to suspend or terminate access to the App or any of its features at any time, with or without notice, for conduct that we believe violates these Terms of Use or is harmful to other users or the service.

15. Contact us

If you have any questions about these Terms of Use, please contact us at: legal@complywithme.co

Steleo Publishing Ltd (company no. 11891029), registered office: 167–169 Great Portland Street, London W1W 5PJ, United Kingdom.

Schedule 1 — Data processing clauses (UK GDPR Article 28)

This Schedule applies where you record personal data about other people (such as tenants and occupiers) in the Services and use cloud backup or sync, in which case you are the controller of that data and Steleo Publishing Ltd is your processor. To the extent required by Article 28 UK GDPR:

1. Instructions: we process that personal data only to provide the backup, sync and related service features you have switched on — these Terms and your use of those features are your documented instructions — and not for our own purposes.
2. Confidentiality: persons authorised to process the data are committed to confidentiality.
3. Security: we implement appropriate technical and organisational measures, including encryption in transit (TLS) and at rest, and the measures described in our Data Principles.
4. Subprocessors: you give general authorisation for the subprocessors listed in our Privacy Policy; we will update that list before adding or replacing a subprocessor, and you may object by stopping use of the affected feature and deleting your backup.
5. Data subject rights: taking into account the nature of the processing, we assist you by appropriate technical means (in-app access, export and deletion of records) in fulfilling your obligations to respond to data-subject requests.
6. Assistance: we assist you, insofar as reasonably possible, with your obligations regarding security, breach notification and, where applicable, data protection impact assessments.
7. Deletion: on deletion of your account (or of individual records) we delete the corresponding cloud data, save where law requires retention.
8. Information: we make available information reasonably necessary to demonstrate compliance with this Schedule.
9. Breach notification: we will notify you without undue delay after becoming aware of a personal data breach affecting your backed-up records.