Last updated: 17 July 2026
You can cancel your subscription at any time at complywithme.co (your Stripe customer portal). Cancellation takes effect at the end of the current billing period: you keep full access until then, and you are not charged again. After a subscription lapses you keep read-only access to everything you stored.
When you first take out a subscription, you have 14 days to change your mind: tell us within 14 days of your first purchase and we will refund it in full. This reflects (and where you are a consumer, implements) your rights under the Consumer Contracts Regulations 2013. Because the app also has a free tier and a free full-access period before you ever pay, we expect this to be rarely needed — but it is there.
At checkout you will be asked to agree to immediate performance of the service. If you are a consumer, you keep the 14-day refund right on your first purchase; subsequent renewals are non-refundable once the billing period begins (section 3).
Subscriptions renew automatically unless cancelled before the end of the current period. For annual plans, we send you a reminder before each renewal, in line with the Digital Markets, Competition and Consumers Act 2024, and cancelling is always available in one place at complywithme.co. Renewal payments are not refundable once the new period has begun, except where the law requires or where section 4 applies. Price changes are notified in advance and take effect from the next billing period.
We will refund (in full or proportionately, as appropriate) where we have charged you in error, where a legal requirement to refund applies, or where we permanently withdraw the service you paid for during your paid period.
Email info@complywithme.co from your account email with the request. Refunds are made to the original payment method, normally within 10 working days of agreement.
Nothing in this policy affects your statutory rights.